To check the status of your order, follow the steps below:
- Sign into your account. (Click icon of person in top right corner.)
- Navigate to My Account. (Click on the circle icon with your initials in the upper right section.)
- Click My Orders (next to Payment on the tabs).
- Locate your order in the list. (List starts with most recent order placed.)
- After locating your order, you will see the Status of the order (bottom right corner).
Use the table below to find the meaning of all potential order statuses:
|Pending/Incomplete||Your order will be in this status the moment you place an order. If your order has been in this status for more than 24 hours, contact Customer Service.|
|CC Pending||Your order's payment has not been processed yet. No action us required on your end. This status will change once payment is approved.|
|CC Decline||Your order's payment was declined. Please contact Customer Service for assistance.|
|Accepted||Your order has been paid and will be shipped soon. If your order has been in this status for more than 24 hours, please contact Customer Service|
|Printed||Your order is currently being fulfilled by our warehouse and will be shipped soon.|
|Shipped||Your order was shipped; tracking number is available in My Account.|
Article No. 0303