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What is the Plexus Wallet?

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Article 944

 

Questions about the "You Have HyperWallet Funds Available!" email?

Beginning in July 2019 Plexus will be sending out monthly congratulatory emails (in addition to the regular deposit notification from Hyperwallet) notifying Brand Ambassadors that they have received their commission payment. The email will include a reminder to either transfer the funds to the Brand Ambassador's bank account or use the funds to purchase product from Plexus to avoid a $5 service fee* on their Hyperwallet account. The first of these monthly emails was sent on July 15, 2019.  
If you actively transfer your Plexus Wallet funds to your bank account or use your funds for Spend Back with Plexus then you are not charged the $4 service fee. That fee is only applied to Hyperwallet accounts that do not have such activity for 90 consecutive days and have a remaining balance of any amount in their account. 

The Plexus Wallet is an account given to each Brand Ambassador. It is also known as Hyperwallet Funds, Paylution, Pay Portal, and Plexus Dollars. This account is where the Brand Ambassadors commission funds will be deposited. Brand Ambassadors have the option to use their Plexus Wallet to pay for discretionary orders; however, the Plexus Wallet can not be used for Subscription orders.

When is the Account Created?

Once a Brand Ambassador has earned commissions, an account will be created and they will be notified via email. Brand Ambassadors will need to follow the link and instructions in the notification email to set up their account, and receive their commissions.

Paylution's Support Center

Click here

Any issues on Paylution’s end must be handled by Paylution’s customer service. For Pay Portal frequently asked questions, telephone support, and email support.

https://plexusworldwide.paylution.com/hw2web/consumer/page/contact.xhtml

Live Customer Support Representatives are available:

Monday – Friday from 6:00am – 5:00pm Pacific Time (14:00 – 01:00 GMT), Saturday & Sunday from: 8:00am – 5:00pm Pacific Time (16:00 – 01:00 GMT)

*English and Spanish starting from 6:00am Pacific Time with French, German and Mandarin support added at 8:00am Pacific Time

  • U.S.A. / Canada Toll Free: 1-855-485-2239
  • Worldwide: 001-778-729-0709

 

How to activate Plexus Wallet

Click Here

Step 1. A Brand Ambassador will receive an activation email.  In that email, click on “Activate.”

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Step 2. Verify your account by selecting one of these options.


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Step 3. Choose “Individual” or “Business.”
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Step 4. Confirm the information is correct.


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Step 5. Create a password and confirm the account is created.


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To Pay for Orders

  • At this time, Canadian Brand Ambassadors must contact Customer Service to have a Health Canada order placed with Plexus Wallet Dollars.
  • Plexus Wallet Dollars are not available for Canadian Not For Resale orders.

If you are a Brand Ambassador, follow the process below to pay with your Plexus Wallet:

  1. Sign into your account.
  2. Shop for your desired products.
  3. Under Payment, check the box titled I want to use my Plexus Wallet Dollars
  4. If the amount that is in your Plexus Wallet is less than the order total, click on either Credit Card or PayPal for the remaining purchase balance.
  5. Continue with the shopping process.

 To Transfer Funds

  1. Sign into your account.
  2. Go to the My Account page.
    1. Scroll the mouse over your initials in the top right hand corner.
    2. Click on My Account.
  3. Click on the Payment tab.
  4. Click the link labeled Click here to access your Plexus Wallet.
  5. Sign into your Plexus Wallet account.
    1. If you are a new Brand Ambassador, you received an email from support@paylution.com to activate your account. If you cannot find this email, check to make sure you are using the email associated with your Plexus account and click Resend Activation Email.
    2. Once you are logged into your Plexus Wallet account, click Transfer.

Service and Processing Fee

A fee that is taken out of each monthly commission payment. This fee is charged by Plexus, not Hyperwallet.

US – Processing Fee – $2.95

  • $3.95 is required for the minimum monthly commission payout.

CA – Processing Fee – $3.80 (This amount is $2.95 * $1.2876)

  • $5.09 is required for the minimum monthly commission payout.
  • Reminder: Effective July 1st, 2018, the currency conversion rate between the US, Canada Australia and Mexico will be adjusting.

AU – Processing Fee – $3.95 (This amount is $2.95 * $1.3384)

  • $5.29 is required for the minimum monthly commission payout.
  • Reminder: Effective July 1st, 2018, the currency conversion rate between the US, Canada Australia and Mexico will be adjusting.

MX – Processing Fee – $60.60 (This amount is $2.95 * $20.5435)

  • $81.15 is required for the minimum monthly commission payout.
  • Reminder: Effective July 1st, 2018, the currency conversion rate between the US, Canada Australia and Mexico will be adjusting.

For further information regarding this fee please refer to Section 2 Paragraph O. in the Brand Ambassador Policies and Procedures.

O. Service Charges – The Company provides numerous services to its Brand Ambassadors without charge. However, Brand Ambassadors occasionally make requests that require special time and effort to fulfill. Requests in this category would include copies of receipts, paperwork, in‐depth Commission information that must be calculated or extracted, research, banking instructions, stop‐payment requests, etc. These and other special requests are available to the Brand Ambassador for a cost of fifty dollars($50 USD or equivalent local currency) per hour, plus actual costs, with a minimum charge of fifty dollars($50 USD or equivalent local currency) per request. Costs would include banking fees, photocopy expenses, professional fees, etc. A monthly service and processing fee will be charged for commission payments.

Article No. 1073 – Plexus Policies & Procedures 

 

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