Lexi by Plexus™ is a virtual assistant for Ambassadors to change and bless lives while growing their businesses. Lexi is a quarterly subscription of $34.99 and is currently available for U.S. Ambassadors.
Lexi by Plexus Customer Support
Hours: Mon-Fri 9:00 am to 5:00 pm, MT
Frequently Asked Questions
Why does the subscription charge show up as Bitesize, LLC on my statement?
Bitesize is the name of the app development firm partnered with Plexus® to bring you the Lexi by Plexus™ app.
Can Lexi be on multiple devices?
We do not recommend having Lexi on multiple devices, whether they are compatible or not, due to the way notifications work. For example, if you download the app on your device and go through the recommended installation process that allows automatic updates and notifications, you will receive those on the device used during install. But, if you install and login from a secondary device, your notifications will start appearing on that device and could cause you to miss important notifications from the app and/or your contacts, which only display on the most recently used device (not all devices that have Lexi installed).
Can Lexi be used internationally?
No, Lexi is currently available in the U.S. only.
Is Lexi compatible with all types of devices?
At this time we currently support Apple Mobile Devices with iOS 8 above and Android Mobile Devices Version 4.0 and above. If you choose to access Lexi on other devices, please be aware that certain functionality and features may not work. Also, it may cause issues with your account, such as loss of access or billing issues.
Why is there a separate phone number?
Lexi uses an automatic texting feature that provides a separate number. Here are a few benefits of having a separate business texting number:Keeps your personal and business texts separate.
- You are able to send and receive texts on the business number via Lexi.
- When you receive a reply, you will be notified on your main app icon displayed on your phone's home screen.
- You will see a red dot on the message icon located in the top right corner of the app.
- After viewing new responses, the messages are stored in the contact details. You can access them by selecting "Text" in the contact details page, which will display the text history with that specific contact.
- Allows messages to send anytime:
* By using the autotext business number, the texts go out even if your phone is turned off or if you do not have service.
- Prevents overages:
* For anyone with a limited texting plan, messages sent from the autotext business number will not count against their total allowed texts for the plan cycle.
Can existing contacts be imported into Lexi?
No, this is not a feature that is currently available. Below are some reasons why:
- Lexi focuses on your primary, active, relationships. It is not a CRM tool that is
typically used to send mass messages, instead of personalized messages that
are written with desired end results.
- We suggest you continue using your current database service (iContact,
Google Contacts, Outlook, etc.) and move your new and active relationships
over to Lexi when they are ready.
How do I change my time zone?
Open the “Menu” by clicking on the three lines located in the top left hand
corner of the app. Once the menu opens, you will then select “Preferences”
which will allow you to update your time zone.
How can I change the track a contact is currently on?
You will begin by clicking on “Contacts.” Then locate the contact you’d like to
update. Click on the “Details” icon that is displayed to the right of the contact's
name. When the Contact Options display on your screen, you will need to select
“Details.” From there, you will be able to click on the + sign or the text “Add
Main Track," which will allow you to select the track you would like to start your
contact on. Remember to save any changes you make to your contacts details.
What should I enter in the preferences fields?
Signature Name: The way your name will appear when signed at the bottom of
Signature Title: This is where you can add any title you hold within Plexus or your
own business. Keep in mind that this will be displayed in messages that are sent
via Lexi. The title you choose must identify you as a Plexus Ambassador. For
example, "Jane Doe, Plexus Diamond Ambassador."
Closing Salutation: If you have a quote or sentence you'd like to end an email
with, this is where it goes.
Website: Some Ambassadors have a website they use for their Plexus business or
a Facebook page/group where they send the Connections. This is where you can
include it to be sent in messages via Lexi.
TagLine: TagLines are used to group emails, if this is not something you are
familiar with, this field is optional, and you can leave it blank.
Time Zone: Selecting the correct timezone for yourself and your Contacts is
extremely important because the messages sent via Lexi are scheduled to send
at specific times of day and days of the week.
Why did all of my Contacts disappear and how do I get them to display in my
In order to avoid losing your Contacts, their information, or the status of the track
they are on, or have completed, all information is stored on the cloud.
Occasionally, you will see a blank screen or missing information. Don’t panic. It is
usually fixed by logging out and back into your app, which allows the cloud to
sync with your phone. If you still experience an issue, the next step is to uninstall
and reinstall the app. If that does not work, call or email support.
Will uninstalling lose any of my information such as Contacts, or tracks they are
No, all of your details and the information you enter for your Contacts is saved in
our database and attached to your Ambassador ID.
How do I cancel?
Please contact Lexi by Plexus customer support in order to cancel:
Hours: Mon-Fri 9:00 am to 5:00 pm, MT
Why is my home screen blank?
Your home screen/Daily Success Plan will show content when you have
Contacts on tracks. If no tracks are currently running, your home screen won’t
display anything. We suggest adding yourself as a Contact and putting yourself
on a track, especially for new users, so you can experience what the Daily
Success Plan can do for you.
Why does my home screen display information from a past date?
Your home screen will display the most recent step that was sent to a contact. If
you are seeing a date in the past, it is due to not having a contact who is
currently on a track.
Article No. 0943