In the event that a Customer or Brand Ambassador needs to change their name on their account (marriage, divorce, typo, etc), follow the instructions below for the correct account holder type. This article is for a single user name change request only. If the account name needs to change to a different user's name, view Sale and Transfer of Ambassador Account [US].
Retail / VIP Customer
Please call or chat us and include the details of your request.
Customer Service will be working all requests and inquiries in the order received. Please allow 2 business days for requests to be reviewed.
US Brand Ambassador ONLY
Please fill out the form below and email it to firstname.lastname@example.org
These are generally answered within 24-48 hours, but are processed in the order received. This time may take longer depending on number of requests received.
International Brand Ambassador
Please email email@example.com with details of your request.