Once an order has been placed, it cannot be modified or cancelled.
Customer Service can determine if you qualify for a 60 Day Money Back Guarantee.
To request a refund:
- Call Customer Service at: 480-998-3490 or Email Plexus Customer Service.
- If you would like to return the product, let the agent know so they can issue a return shipping label according to the money back guarantee policy.
- If the order is a subscription, indicate if you would like to cancel the subscription, also.
What is the Plexus 60 Day Money Back Guarantee?
Our goal at One Plexus is to contribute to your health and happiness. If you are unsatisfied with a product, you have 60 days from the date of purchase to request a full refund.
Both Ambassadors and customers are limited to one refund request per product.
(Example: If 2 bottles of Bio Cleanse were ordered Sept 1, and again ordered on Oct 1, and the refund is requested for both orders at the same time within 60 days of the first order, the refund may include 4 bottles of Bio Cleanse.)
- You are not required to return the product for orders less than $300.
- For refunds of $300 or more, product return may be required.
- All requests must be made within 60 days of the product purchase.
- Some Promotional items are not covered by this guarantee and are non-refundable.
- If you have purchased a Plexus product directly from your Ambassador, your Ambassador will issue a refund to you.
- If you would like to return your product to us, please let us know so that we can provide you with a return shipping label. If your products are already opened, we encourage you to dispose of them or share with others, whichever you prefer.
- If you had accidentally set your order to pick up at our Product Store location in Scottsdale, Arizona, and it needs to be shipped, the order must be refunded and a new order set to ship must be created.
Additionally, if you're an Ambassador:
- Bonuses or awards achieved, as a result of a purchase, will be reversed at the time of refund. Ambassador rank advancements may be affected by a product refund.
- If you request a refund on your Welcome Pack order within 60 days of purchase, you will receive a refund on your Welcome Pack.
- If the Welcome Pack was purchased at the same time you signed up as an Ambassador and paid for your Plexus Annual Membership fee, your Ambassador membership will still be active and the PAM fee will be not be refunded.
- If you choose to discontinue your Ambassador Membership, you are required to submit the Plexus Ambassador Cancellation Form: US Ambassador Cancellation Form
- If you submit the Plexus Ambassador Cancellation Form within 60 days of being charged for the Plexus Annual Membership fee charge, you will receive a refund for this fee.
- After the refund has been accepted and processed by our Finance Department, please allow up to 5-7 business days for the funds to appear in your account.
- The refund will be put back onto the same card used for purchase.
- If the card is no longer active, please contact your financial institution or card issuer directly.
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