What is Plexus aim?
Plexus aim is an Artificial Intelligence (AI) system for Ambassadors. It monitors your team and conveniently gives you insight and quick tips to help increase your business. It also helps you retain those who are most at risk of leaving or not ordering again.
How Plexus aim Works:
Because Plexus aim is built on AI algorithms, it does all the thinking for you. This means it’s continually studying your team’s patterns of behavior, generating new data, and building insights.
Then, it shares that info with you through Retention Alerts, which are friendly notifications sent directly to your mobile phone as text messages.
It Works if You Use It:
You decide how much you want to leverage Plexus aim to build your business and retain your team in the long-term. Think of Plexus aim like a muscle: The more you use it and the more you train your team to use it, the stronger it becomes. And, the more successful your entire team becomes.
Why You'll Love It:
You’re so busy building your team, investing in your leaders and being successful, you don’t want to worry about decreasing that momentum. Losing Ambassadors and customers is a realistic possibility, but if you trust and use Plexus aim to guide you, you’ll reduce attrition and drive growth—without wasting time or effort.
You’ll love how the system intuitively studies your team’s behavioral patterns and instantly notifies you by text message when it knows who will leave. Plexus aim will also tell you why it thinks the person might be leaving so you have the best chance of helping the person attain their goals.
Imagine predicting who might leave your team, and then being empowered to reach out to them first. If you consistently respond to Plexus aim's retention alerts, you’ll not only save your downline; you’ll grow it. Imagine when everyone on your team is also taking advantage of the alerts!
Frequently Asked Questions
How many times does "Plexus aim" text in a day?
Plexus aim will only alert you about one customer or ambassador at a time to prevent receiving too many texts. To move on to the next person, reach out to the current customer or ambassador then reply DONE to Plexus aim.
Is this tool replacing Lexi?
There are no plans right now to replace Lexi. Plexus aim and Lexi are slightly different. Plexus aim is a text based, artificial intelligence tool geared towards assisting ambassadors with retention of current ambassadors and customers. Lexi is a downloadable application geared towards assisting ambassadors with following up with prospective ambassadors and customers. For more information on Lexi, view Lexi by Plexus.
How much does "Plexus aim cost?
Plexus aim is currently free of charge.
How do I sign up for "Plexus aim"?
You do not need to sign up. All ambassadors are already opted into Plexus aim if they have enabled text messaging from Plexus. If you are not, view instructions on opting into text messaging for instructions on how to opt into text messaging. After opting into text messages, you will start to receive Plexus aim texts.
Is this tool available in other countries?
Currently, Plexus aim is only available for US ambassadors. We plan to make the tool available for everyone in the near future.
How does "Plexus aim" decide which customer or ambassador to alert me of?
Plexus aim suggests the account holder based off of 200 different data points of their online behavior. The more you report to it accurately, the more useful it will become.
Can "Plexus aim" email me instead?
Plexus aim is only available for text messaging.
What are the scripts mentioned in the "Plexus aim" training video and where do I find them?
The scripts are basic conversation starters ambassadors can use when following up with their downline ambassadors or customers. The scripts will be available to ambassadors in the Virtual Office soon.
Is it possible to be signed up for "Plexus aim" but not marketing texts?
Yes, Plexus aim and marketing texts are separate so ambassadors can choose to receive one or both types of communication.
What do I do if I'm not receiving the texts?
Plexus aim will only text if it believes that someone on your team is at risk of cancelling. It is perfectly normal to not receive texts from Plexus aim. To check if you’re receiving Plexus aim texts, simply type MENU to the message and you should receive a text back. If you are not receiving a text back, follow the steps below:
- Verify that your phone number is showing correctly on your account and that you're opted in, if it's incorrect, view Update/Change my Profile Information to update your account.
- Verify with your service provider that Plexus is not on any block list and that you have adequate coverage to receive texts.
- If the above does not resolve your issue, contact Customer Service to receive additional assistance.
How do I opt back into Plexus aim if I've opted out?
Text START to 1 (480) 530-8262 to opt back into Plexus aim.
Where can I find a list of functions for "Plexus aim"?
Ambassadors can type specific words to the message and receive more info. If Plexus aim does not recognize the text sent, it will treat the message as if you typed MENU and show all options.
INFO – This gives you information about the current person and their order.
DONE – This tells Plexus aim, “I have completed the action.” Plexus aim will deliver the next text if another is in queue.
WHY - This provides reason for why message is being sent.
HELP – Text this to learn about these alerts. This will also provide the Help Center link.
STOP - Stop getting alerts (Opt Out)
START - Start getting alerts (Opt In)
MENU – lists the above options they can choose.
Article No. 0024