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Create, Edit, or Cancel Subscriptions

Last Edited on

 Article 0200

Introduction to Plexus Subscription Orders

When Account Holders have a Subscription Order, it means their selected products are shipped automatically each month. Account holders can have multiple subscription orders. You can change your Subscription at any time in My Account

 

Creating a Subscription

There are two ways to create a Product Subscription Order:

Option 1

  1. Click Shop on plexusworldwide.com.
  2. Find desired product(s) and select Subscribe.
  3. Click Create a New Subscription. (Subscriptions process the day it's set on at 11:59PM EST)
  4. Select quantity.
  5. Click Add to Subscription.
  6. When ready to check out, select the shopping cart (top right)

Option 2

  1. Login to My Account on plexusworldwide.com.
  2. Click on Subscriptions.
  3. Hover over desired product and click Add.
  4. Once all desired products are added to your cart, click Checkout.

Important Note:

Account Holders setting up a new Subscription will have their first order ship immediately as a one-time order.  If you wish your first order to process as a Subscription order, set the date for the next business day. Doing this will allow you to qualify for any promotions associated with Subscription orders.  For more information on how to set your Subscription order for a later date, please see section below - 

 

Schedule a new Subscription to come later 

If you want the Subscription order to come at a later date, follow these steps:

  1. Click Shop on plexusworldwide.com.
  2. Find desired product(s) and select the Subscribe
  3. Click Create a New Subscription. (Subscriptions process the day it's set on at 11:59PM EST)
  4. Select quantity
  5. Click Add to Subscription.
  6. Once all desired products are added to your cart, hover over cart and click Checkout.
  7. Verify your Account, Shipping and Payment information.
  8. On the right side of the Checkout screen click the drop down for Items in Your Cart.
  9. Under Subscription click on Change Date.
  10. Select the date you would like your Subscription to process on and click Save Changes.
    Note: Subscription Orders can only be set to process between the 1st-28th of the month.
  11. Make sure your new date is reflected on the Cart page.
  12. Continue to Checkout as normal.

 

Manage/Edit Your Subscription(s):

Account Holders can update the shipping date, address, method, and payment info in Plexus My Account.

To make sure your changes take effect before your next shipment, keep in mind:

  • An Order CANNOT be CANCELLED OR CHANGED ON THE DAY OF PROCESSING. 
  • Changes to your Subscription MUST BE RECEIVED AT LEASTTWO (2) BUSINESS DAY PRIOR to the next processing date of your Subscription. 
  • Changes completed after 11:59 PM EST will take effect the following day. 
  • Decreasing products from your Subscription may cause you to lose your Perks Credits if you fall below 100PV. 

To edit the Subscription, sign into My Account through plexusworldwide.com.

  1. Hover your mouse over the circle icon with your initials in the upper right section.
  2. Click Subscription.
  3. Choose the Subscription you’d like to update and click View Details.

On the Subscription details page, you can edit any of the following fields:

Field to Edit: 

 How to Edit Field:

Shipping Date
  • Click Change Date, and select the new date for your Subscription.
  • Click Save Changes.

Shipping Address
  • In the bottom Left corner, click Edit next to Shipping.
  • Click Save Changes
  • To add or delete an address, click on Address Book.
    Note: You can only keep three addresses on your account.

Shipping Method
  • In the bottom Left corner, click Edit next to Shipping.
  • Under Method use drop down to select shipping method.
  • Click Save Changes

Payment Method
  • Under Payment click Edit.
  • If you need to update existing credit card select the card you want to update and click Update Credit Card.
  • After selecting your preferred payment method, the change will automatically save.

 

Add/Remove Products

*When editing a subscription, you cannot remove all items, you must add items first then remove items you do not want.

To remove a product from your Subscription:

Steps Action to be taken
1

Sign in to My Account through plexusworldwide.com.
2

Hover your mouse over the circle icon with your initials in the upper right section.
3

Click Subscription.
4

Choose the Subscription you’d like to update and click View Details.
5

Click Remove (located to the right of product you wish to remove).

To add product to your Subscription order:

Steps Action to be taken
1

Click +Add Product to Subscription above the existing products. From within the View Details section of the subscription
2

Find your desired product. 
3

Scroll your mouse over the product, select the quantity you want and click Add.
4

Scroll to the top of the page and click on My Account.
5

You should see that the product was added to your Subscription.

 

Cancel Your Product Subscription Order

In order to stop a scheduled shipment you must cancel your subscription at least 24 hours prior to the next processing date. It is not possible to cancel any order on the day of processing. 

Steps Action to be taken
1

Sign into My Account through plexusworldwide.com.
2

Under My Account, click My Subscription.
3

Click View Details on the Subscription you wish to cancel.
4

Scroll to the bottom and click Cancel Subscription.

 

 

 

Items Not Eligible for Subscription

These items are not eligible for Subscription Order:

  • NFR (Not For Resale) products for International markets
  • Limited Time or Promotional items
  • Sampling System items (Trial Packs are eligible for Subscription orders, as long as they are not ordered through the Sampling System.)

 

Choosing a "Back-Up" or "Always-Ship" Subscription Order

Brand Ambassadors have the option to set their subscription to be a back-up order or an always-ship order. For more information view Article No. 0201.

 

Postpone or Cancel a Scheduled Shipment

To postpone or cancel a shipment in your existing Subscription Order, send a request to Customer Service:

 

 

 

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