Article 0930
Common causes for "Access Denied" or "Error code 16"
If the firewall detects users coming from one of the following counties, then these users will be geoblocked, and the website will return “Error code 16”:
Algeria
Brazil
China
Cuba
Egypt
Indonesia
Iran
Italy
Morocco
Netherlands
Nigeria
North Korea
Pakistan
Romania
Russia
Singapore
South Korea
Spain
Sudan
Syria
Thailand
Turkey
Venezuela
Vietnam
Brand Ambassadors should be aware that there may be interrupted business if traveling to any of these countries in an effort to protect against attacks against Plexus.
There are two known workarounds
- Use a VPN to gain access to an IP that is not in the list of blocked countries – or --
- Use an anonymizing service
Contact Customer Service if you need additional assistance.