Error "Code 16" on Plexus Website
Users may encounter an error message labeled "Access Denied" and/or "Error code 16" on the Plexus website depending on their location in the world. Here is how it appears:
Cause of the Error
The error will be caused if the system firewall detects users coming from a location in the world that is "geoblocked" (blocked due to high cyber security risk in a particular country), returning a result of "Error code 16".
Affected countries:
|
Algeria Brazil China Cuba Egypt Indonesia Iran Italy |
Morocco Netherlands Nigeria North Korea Pakistan Romania Russia Singapore |
South Korea Spain Sudan Syria Thailand Turkey Venezuela Vietnam |
Resolving the "Error Code 16"
Brand Ambassadors should be aware that there may be interrupted business if traveling to any of the affected countries listed above; This is a security measure to protect Plexus and our Ambassadors and customers from possible cyber attacks.
To resolve the error, try one of these known workarounds:
- Use a VPN to gain access to an IP address that is not in the list of blocked countries, or
- Use an anonymizing service
Contact Customer Service for further assistance.
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