What if I get an error message when trying to access the Plexus webpage?

Common causes for "Access Denied" or "Error code 16":

• User is in a foreign country.
  • Known solutions:
    1. Occasionally the WAF (Web Application Firewall) will block traffic because it miscategorized it as bot traffic. Sometimes this issue can be resolved by refreshing the blocked page a couple times.
    2. Update web browser to latest version.
    3. Change web browsers. Chrome and Safari are preferred browsers among our development team.
• User is attempting to login too many times with invalid credentials.
  • Known solution:
    1. The WAF may start blocking traffic if it receives too many login requests from a single IP in a given period of time.  Wait a couple minutes.  Enter the correct credentials or attempt to reset the password if they are not known.

Contact Customer Service if you need additional assistance. 

Article No. 0029