What if I get an error message when trying to access the Plexus webpage?

Do you see this on your Plexus webpage?

Here are some common causes for "Access Denied" or "Error code 16":

• User is in a foreign country.
  • Known solutions:
    1. Occasionally, the WAF (Web Application Firewall) will block traffic because it has miscategorized your attempt to access the site as non-secure. Sometimes this issue can be resolved by refreshing the blocked page a couple times.
    2. Updating your web browser to the most current version may be helpful.
    3. Change web browsers. Our development team prefers the browsers Chrome and Safari.
• User is attempting to login too many times with invalid credentials.
  • Known solution:
    1. The WAF may start blocking traffic if it receives too many login requests from a single IP in a given period of time.  Wait a couple minutes.  Enter the correct credentials or attempt to reset the password if needed.

Contact Customer Service if you need additional assistance. 

Article No. 0930