Coronavirus (COVID-19): FAQs
What active measures have been taken at the home office?
We have taken additional steps to enhance cleaning procedures in our corporate office. Enhanced sanitation measures for employees handling product in our manufacturing and distribution centers are being implemented, as well as limited and monitored access. Corporate is transitioning most of our meetings to video conferencing and some of our employees will work from remote locations that have the capabilities.
What events have been postponed or cancelled?
Rise Up Rank Up, Sip and Share and Health and Happiness Events - After careful consideration and in light of the ongoing Coronavirus developments we will be postponing all in person events through April 30th, 2020. We will continue to support you and your growing teams through virtual events.
What about travel related to events that have already been canceled?
If you have existing travel plans related to Corporate events that have been canceled, please know we will take the lead in canceling reservations and we further recommend that you also alert your team.
What is the status of the launch in Mexico?
Business has officially launched in Mexico and operations continue.
We are postponing travel to Mexico for the Grand Launch event on March 28, 2020 and the additional city tours that followed.
While our city events in Mexico cannot take place at this time, we are very excited to announce that we will have a LIVE Virtual Grand Opening event on March 31 at 7PM Arizona time – 8PM Guadalajara time including our Founders, corporate executives, our Hispanic Medical Advisor and other guests.
What else has been affected?
To continue to protect the health and safety of you as well as our home office team, we will be postponing all home office visits including office tours, retreats and Silver Stars. We will let you know when these resume or are rescheduled.
What is the status of Vision Convention?
Our convention is moving forward as planned; this event is over 3 months away taking place at the end of June. We will continue to closely monitor the situation and keep you updated.
Will there be a delay in product delivery?
Currently, there is no disruption in our supply chain. Over the last 30 days, we have worked closely with suppliers. This includes the span of raw ingredients all the way to products delivered to your doorstep.
Rest assured that ordering and enrollment; shipping and commissions systems are backed up for uninterrupted service. Implementation of enhanced sanitation measures for employees handling product in our manufacturing and distribution centers along with limited and monitored access.
Will the Product Store be closing?
The Product Store will remain open for the time being to pick up orders or purchase products. If we reduce hours or close the store, we will send communication to those impacted with will call orders.
Where can I go to learn more about Coronavirus (COVID-19)?
Where can the informational video be found?
Click here to view the informational video.