This article is intended for ambassadors who are in possession of a Plexus branded Visa prepaid card issued by Metabank.
If there is a possibility that you may want to dispute a transaction on your card statement due to unknown, unauthorized, duplicate or unsatisfactory transactions fill out the dispute form.
To dispute transactions please download and complete the Dispute form.
Then submit the form via one of the following options:
Attention: Chargeback Services
P.O. Box 30495
Tampa, FL 33630-3495
If you have any questions, need help filling out the form, or want to confirm receipt of the dispute it is highly recommended to call the below phone number and follow the below prompts:
Prompt #1 for English (#2 for Spanish)
Prompt #5 to speak with Live Agent