Article 363
We have experienced some errors in Ambassador Enrollments. New enrollees are accidentally being enrolled as a Preferred Customer ordering a Combo rather than an Ambassador ordering a Welcome Pack.
If you or someone you have enrolled has experienced this error, please contact Customer Service.
Requests are processed in the order they are received. Only enrollment attempts within the past month will be considered.
In your Virtual Office you will see a second order (you will not be charged) for a Welcome Pack. A refund will be created IF one is due to you for the difference in cost of the combo that was originally purchased minus the Annual Membership Fee.
Frequently asked Questions
When should I see Points for my new Ambassador?
It will take 1-5 business days from the date of the correction.
What month should I expect my new Ambassador to count towards once their account is fixed?
Your new Ambassador will be counted for the month in which their order was placed.
Will my Enroll and Earn Incentive still be paid for these enrollments?
Once enrollment has been converted from Customer to Ambassador the incentive will be paid for those effected.
Will my commission, rank, PV or bonuses be effected?
You will see adjustments to your, commission, rank, PV and bonuses once the enrollment has been converted from Customer to Ambassador. PV, bonus and commission will adjust to its appropriate amount.
If a new enrollee encountered this error, what month will their order count for?
Their official start date with Plexus will be the day that their order was placed.
Suggestion
To help reduce the amount of steps and speed things up when converting the account from Customer to Ambassador we suggest to click Upgrade to Ambassador when signed into your customer account and pay the Annual Membership Fee.