Article 0672
What is the Sampling System
Sampling is a proven, efficient, high ROI system in order to engage a prospect to encourage them to become an Ambassador or a Customer. The follow up system utilized in the Plexus Engage App greatly assists you in obtaining your conversion goals.
The sampling system is designed for you to “Offer” a free sample to your prospects via the Offer a Sample function in the app. The prospect may then accept the offer by clicking a button, adding their shipping information, and submitting back to you. You will be alerted by PUSH notification alert to your phone and via email of the request. You then utilize the “Send” a sample function with the address preloaded to send that prospect the sample (you must have credits to use the SEND function). Each sample will be sent seamlessly and easily through the Plexus Engage Mobile App.
The training video in the app under Training will explain this in detail.
Who can use the Sampling System
If you are an Ambassador in Canada, Australia or Mexico, you can access and log in to the Plexus Engage App; however, since the app is currently only available as a U.S. English and Spanish tool at this time, you may need to use the one-time ship option when you buy the sample credits with a USA address.
Purchasing Credits
Credits may be purchased from the app in 1 or 3 pack increments.
Please follow the steps in the table below to purchase sample credits.
| Step | Action |
| 1. |
Login to the Plexus Engage App |
| 2. |
Tap Sample |
| 3. |
Tap Purchase Credits |
| 4. | Tap the picture for the quantity of credits you want to purchase. (This will automatically send you to the Plexus website where you can purchase credits and they will show up in the app within 10 minutes of enrollment as a Brand Ambassador.) |
Sample Credits
1 Credit is equal to one sample which is currently $4.95. / 1 Credit = 1 sample = $4.95.
At this time, 3 credits are issued to all new Brand Ambassadors who enroll. They will show up in the app within 10 minutes of enrollment as a Brand Ambassador.
Notes on credits:
- Sample Credits are only good to use through the Mobile App – Brand Ambassadors will use these credits to send out Samples from the App
- Sample Credits will be visible and available to purchase and use for US Brand Ambassadors only
- Sample Credits expire 5 years from purchase/earned date
- The system prioritizes the use of any credits that expire, starting with those that expire soonest
- Sample Credits are like any other products on our website – they go through the same checkout flow and can be added to monthly subscriptions
Available Products
Each product is sent in a set of 2 servings.
|
Plexus Slim Microbiome Activating |
Plexus Lean Chocolate |
Plexus Lean Vegan Chocolate |
Plexus Active |
|
Plexus Slim Hunger Control |
Plexus Lean Vanilla |
Plexus Lean Vegan Vanilla |
Plexus MegaKids Microbiome |
How to Add Prospects into Your Address Book
You can only add Prospects to the app through:
- Offering a sample
- Sending a sample
- Sharing a video or PDF from the "Share" button
These actions load your prospect for future use and contact management as a “Warm Coffee Cup” status.
The app allows you to access your address book, or manually enter a name only (for Facebook Messenger) if you don’t have their phone and/or email. The best way to see how this works is to put yourself, name, phone, email into your own phone’s contacts. Then, go offer a sample or share a video to yourself via text message. Engage with the videos sent and see how the system works.
Using the Prospect System
You can offer a sample by a text or a conversation outside the app and get their address verbally (since most are not in your phone address contacts), however; there are a few considerations. First, you should still send the “offer” from the app since people tend to type their own address correctly which prevents bad shipments as well as, second, this shows the prospect you have a true, duplicating “system” which may appeal to them if they are not as personable as you are.
Sampling Process
Your sample goes through phases that are displayed in the app:
- Submitted
- Ready to ship
- Shipped
- Delivered
In addition, during these phases you will be alerted to send text messages to your prospect so that you can stay in touch and enhance the sampling experience for your prospect. As you send the sample, a credit is deducted from your balance and a list of all sent are there for you to view status.
If you experience a phase delay after the order shows "Ready to ship" please Contact Plexus Customer Service to assist with trouble shooting the status.
The samples are sent with standard ground shipping. See the article U.S. Shipping Options for details.