Product Questions | General FAQs about Plexus Products

1. Go to https://plexusworldwide.com/products.
2. Select the desired product from Shop.
3. Click Open Product Label Gallery. 
4. View Usage on Nutritional Label. 

To view the nutrition facts for a product:

1. 1. Go to https://plexusworldwide.com/products.
   2. Select the desired product from Shop.
   3. Click Open Product Label Gallery. 
   4. Click Label.
   5. To save the image of the nutrition label for printing, right click (command click on Mac; long press on mobile device).
   6. Select “Save image as."

The Product Attribute sheet lists the common allergen information and suggested use for all products. To access this information, click Product Attribute Sheet or Brand Ambassadors can access this tool through the below steps:

1. Login to Brand Ambassador Virtual Office.
2. Click Sharing Plexus drop down.
3. Click Tools.
4. Use the search function (CTRL-F) for Product Attribute Sheet.

Anyone who has an allergy, injury, illness, or other medical condition should always consult with a physician prior to taking Plexus products or starting any exercise regimen. View full question.

The health and nutraceutical industry use maltodextrin because it is 100% easily digestible carbohydrate, is naturally produced in the body, and is used in adult and sports nutrition products.

Polydextrose is an ingredient in Slim Hunger Control for fiber and satiety (the feeling of fullness) and is considered to have prebiotic effects.*

At Plexus, we utilize both freeze-drying and spray drying methods for our probiotic strains, recognizing that not all strains are suitable for freeze-drying. Our selection process evaluates potential strains for genetic stability and digestive tract survival. Our research also examines strains' resistance to acidic environments, bile tolerance, encapsulation technologies, and metabolic adaptations. Through advanced scientific methods, including in vitro and in vivo studies, we validate the probiotics' survival mechanisms. These verification techniques ensure the viability of our probiotics from production through consumption.

Plexus probiotics help to reduce or remove bad bacteria and support the growth of good probiotic bacteria in the gut. Some users may experience some gas or rumbling the first day or two from using a probiotic, but otherwise shouldn’t experience negative physical symptoms. Most users experience beneficial intestinal changes such as improved regularity and better overall feeling and gut health.*

Of course, anyone who has an allergy, injury, illness, or other medical condition should always consult with a physician prior to taking Plexus products or starting any exercise regimen.

Our labels include all ingredients and sources as applicable on the labels, which ingredients are tested for identity, purity, strength, and composition. For those with concerns about maltodextrin, it is a starch and not a protein. Typically, the proteins that could cause an allergic reaction are not present in the finished product. The possibility of an allergic reaction is very small. However, we recommend that if you have an allergy to corn, please consult your physician prior to use. View our FAQ on medical concerns.

Many of our products are vegetarian or vegan. We do not pay to certify, however, as we are subject to extensive requirements for global legal and regulatory agencies. The ingredients and claims are on the website, and we encourage you to review there.

For the purposes of labeling our products, Plexus follows the following definitions:

• Vegetarian products do not contain meat, poultry, or seafood, but may contain animal-derived products (such as eggs and/or dairy).
• Vegan products do not contain animal ingredients or animal by-products (such as beeswax, honey, lanolin from wool, or animal fats/lipids).

Plexus ingredient labels include all materials found in the product.

At Plexus, we strive to be as natural as possible and formulate high quality products that deliver results. Each product is formulated to deliver a specific benefit and to meet the regulations of the countries in which we market them. Certain proprietary details of Plexus internal business decisions are kept confidential in order to remain competitive. For those interested in more information on our products and why they’re formulated as they are, there’s a wealth of additional information available in the Help Center product articles (at helpcenter.plexusworldwide.com) and our Virtual Office shareables (Virtual Office > Sharing Plexus > Tools).

At Plexus, your wellness is important to us and we’re committed to helping people lead happy, healthy lives. However, we cannot give medical advice. It’s very important to discuss this topic with your medical professional, since everyone’s health history and needs are different. Anyone who has an allergy, injury, illness, or other medical condition should always consult with a physician prior to taking Plexus products or starting any exercise regimen. The same is true for anyone who is taking prescription medications, pregnant, or nursing. You should also read and follow any instructions and warnings provided with our products.

We suggest showing the Plexus product label to your medical professional. As a necessary step to protect our brand, we’re unable to provide details of smaller quantity ingredients or their amounts, as these are part of our proprietary blend. Rest assured, our labels provide thorough product information to keep our consumers as informed as possible. Extensive quality control measures are in place to ensure the highest-quality products. Plexus also partners with the best scientists to research our ingredients and, in other cases, to conduct clinical studies to ensure the safety and efficacy of our products. By showing our labels to your medical professional, they can help ensure your needs are met and dietary supplements are consumed as safely and effectively as possible. As a necessary step to protect our brand, we’re unable to provide details of smaller quantity ingredients or their amounts, as these are part of our proprietary blend. Rest assured, our labels provide thorough product information to keep our consumers as informed as possible. Extensive quality control measures are in place to ensure the highest-quality products. Plexus also partners with the best scientists to research our ingredients and, in other cases, to conduct clinical studies to ensure the safety and efficacy of our products. By showing our labels to your medical professional, they can help ensure your needs are met and dietary supplements are consumed as safely and effectively as possible.

• Fruit extracts: These are derived from various fruits and are used to add fruity flavors to foods.
• Herb extracts: These are derived from herbs and spices and are used to add savory or spicy flavors to foods.
• Vanilla extract: This is derived from vanilla beans and is used to add a sweet and aromatic flavor to foods.
• Cocoa powder: This is derived from roasted cocoa beans and is used to add a greater chocolate flavor to foods.
• Citrus extracts: These are derived from citrus fruits like lemons and oranges and are used to add a tangy flavor to foods.

Our collagen contains lucuma, a fruit powder, that can contribute to some minor sweetness in the flavor.

No. Plexus does not use artificial sweeteners like aspartame.

There is no Mango in either of these products.

XFactor Plus uses the inner leaf aloe vera. This part of the plant does not contain aloe latex. 

XFactor Original uses a whole leaf/inner leaf blend. Aloe latex is part of the whole leaf portion.

In short, it depends on which formula you use.

Stevia Leaf Extract is used in all Plexus products that feature a flavor component (non-capsules) - Lean, Active, Hydrate, Slim, Greens, MegaKids MBA, X-Factor Kids, and Sleep.

Vitamin D3 is a form of vitamin D called cholecalciferol and is identical to the form of vitamin D the human body produces naturally in the skin. Several of our products contain vitamin D3.

The ascorbic acid (vitamin C) is scientifically formulated (not from fruit). Anyone with allergy concerns should consult their physician prior to taking Plexus products.

Citric acid in Plexus products is derived from starch fermented by micro-organisms (not fruit), which produce citric acid. Anyone with allergy concerns should consult their physician prior to taking Plexus products.

The Blackcurrant fruit extract we use is not standardized for Iron. There will be very little (possible none) Iron from the Blackcurrant.

Copper is a key nutrient that the body needs to be healthy. Copper plays a key role in helping the body form collagen and is an integral component to help the mitochondria utilize oxygen for energy. There are approximately a dozen proteins that require copper for their function. It is found in all body tissues and plays a role in making red blood cells, maintaining nerve cells, and maintaining the immune system.*

Heavy metal testing is routine for all Plexus products and raw materials prior to releasing the products for sale. The testing is per Federal Regulations.

All products are currently manufactured in the USA. Some details of Plexus manufacturing and sourcing are confidential for proprietary reasons. For details, view full article.

Yes. All of our manufacturers are required to have Good Manufacturing Practices Certifications. In order to remain competitive, Plexus is not able to share GMP certificates outside the company because they list proprietary information.

Answer:

Plexus manufactures in such a way that our products are NOT subject to cross-contamination from other ingredients such as gluten, nuts, dairy, or shellfish. However, some products are manufactured in a plant that may have those ingredients in storage (as raw materials). The cleaning and sanitation process is a scientifically validated method for testing for potential contaminants and removing any potential ingredients from previous runs on the line. This is a normal practice for any food, drug, or cosmetic manufacturer in the United States. We also require a robust allergen control program that involves testing the contact surface between product runs to check for residual contact with raw materials.

We are required to list any products that may have contact with any of the eight major allergens on the label. If a product contains a major allergen as defined by the Food and Drug Administration, it will be listed on the label. Also, common allergen information for all products can be viewed on the Product Attribute Sheet.

Plexus product ingredients are specifically chosen for identity, potency, and purity from reputable suppliers that meet our internal quality and safety standards. Ingredients used in Plexus products are also routinely tested for:

• Physical characteristics, which include visual, color, odor, taste, and density properties,
• Identity, which consists of a chemical purity test or matching an ingredient in a pass/fail fashion to a particular species of botanical or herb,
• Potency, which is the concentration of active or marker compounds, and
• Purity, which is the absence of impurities such as moisture, microbiology, pathogens, heavy metals, residual solvents, pesticides, or mycotoxins.

Plexus factors shipping time and common environmental conditions into our expected shelf life and efficacy, but we realize things can sometimes go awry with individual package handlers. We recommend keeping an eye on your tracking and arranging for someone to pick up your mail if you’re going to be unavailable when it's delivered. Upon delivery, keep your products tightly sealed in a cool, dry environment. Our products are formulated to meet their product claims for the entire shelf life; however, prolonged exposure to excessive heat may affect the products, reducing the product's efficacy and longevity.
To find the current suggested storage for any product: Always follow the storage instructions on the label of each found on the back of the nutritional label of the product. 

Plexus products are formulated to withstand short exposure to high temperature as experienced during shipping in the summer months. Long term storage should be in a relatively cool, dry place as noted on label.

Yes, Plexus products can be safely stored in a refrigerator or freezer. However, keep in mind that storage in a refrigerator or freezer may cause clumping or changes in texture. If freezing a product, avoid excessive thawing and re-freezing in order to maintain potency of the active ingredients.

US and Canada will have different recommendations for usage, this is due to the regulations around each country. 

Plexus products are for adults 18 or older, with the exception of XFactor Kids. Always follow the suggested use on product labels.

Yes. After mixing Slim, these small fine granules may sometimes be found at the bottom of the bottle; they are part of the ingredients of Slim and are safe to consume.

Generally recyclable components, such as the shipping cardboard, can be recycled. However, local community requirements may vary and therefore not all Plexus packaging may be recyclable. Plexus recommends checking with your local community to determine the requirements of their recycling program and what types of materials are acceptable.

Plexus recommends consumers follow the suggested use, which is listed on each label. Though consumers can open the capsules, doing so may reduce the protection offered by the closed capsule, thus negating its stomach acid protection. This is especially important when it comes to Probio 5 or VitalBiome.

All Plexus drinks should be consumed within 30 minutes for maximum benefit. 

Plexus recommends the products be used before the expiration date for best efficacy and/or flavor. Although products can be safely consumed past the expiration date, it’s possible the potency, flavor, or amount of vitamins, minerals, and nutrients may diminish over time.

No. Plexus products aren't formulated for pets.

Quality, consistency, and safety are the highest priorities of Plexus in the formulation of our products. As such, USDA-organic-certified ingredients:

• May not be of the high quality Plexus requires and can be difficult to source on a consistent basis (if available at all), and
• Are also traditionally more expensive when compared to crops grown under standard farming conditions.

From Plexus’ perspective, using individual ingredients or raw materials that are “certified” organic is primarily for marketing purposes.

Yes, absolutely. Plexus products are precisely formulated, standardized, and laboratory tested for excellent nutrient content. Consumers can be assured that what’s on the label is what’s in the bottle. It’s important to realize that some “organic” ingredients may be of questionable quality and not aligned with Plexus’ rigorous standards.

However, the main reason Plexus does not specifically source from organic-certified ingredients is that there is no obvious advantage to our consumers. While there may be advantages to eating organically grown fruits and vegetables in their original form, because the ingredients are extracted for Plexus products, organically sourced ingredients are not generally relevant for the production of high-quality nutritional supplements.