Customer Service Assistance Email Forms
For email forms for Customer Service topics, please see Customer Service Assistance Email Forms.
Contact Information
All contact information and hours of business can also be found on the Plexus® Website.
Address
Plexus Worldwide®
9145 East Pima Center Parkway
Scottsdale, Arizona 85258 U.S.A.
Fax: 480-998-3582
Cross Streets – 90th Street and the Loop 101
Customer Service Standard Hours of Operation
| On August 17th, 2019, Customer Service will be closed for updates. If you need assistance, please search in HelpCenter. If you cannot find what you are looking for, please reach out to us by submitting a form request above or chat in on Monday from 5:00am - 6:00pm |
- 5:00 AM – 6:00 PM Arizona Time (M-F)
- 6:00 AM- 2:30 PM Arizona Time (Saturday)
Customer Service Hours of Operation Exceptions
On the Last Calendar Day of the Month:
- 5:00 AM - 9:00 PM Arizona Time (M-F)
- 6:00 AM - 2:30 PM Arizona Time (Saturday)
- 12:00 PM - 9:00 PM Arizona Time (Sunday)
Customer Service Phone Numbers
US Phone: 480-998-3490
CAN Phone: 1-855-888-6110
AUS Phone: (1800)+611800875326
NZ Phone: (1800)+611800875326
Chat Standard Hours of Operation:
| U.S. and Canada: | 5:00 AM - 6:00 PM Arizona Time (M-F) |
| 6:00 AM - 2:30 PM Arizona Time (Saturday) | |
| Australia & New Zealand: | 5:00 AM-11:30 PM Arizona Time (M-F) |
| 6:00 AM - 2:30 PM Arizona Time (Saturday) | |
| 2:00 PM-11:30 PM Arizona Time (Sunday) |
Chat Hours of Operation EXCEPTIONS
On the Last Calendar Day of the Month:
| U.S. and Canada: | 12:00 PM - 9:00 PM Arizona Time (M-F) |
|
9:00 AM - 9:00 PM Arizona Time (Saturday) |
|
| 12:00 PM - 9:00 PM Arizona Time (Sunday) | |
| Australia & New Zealand: | 5:00 AM-11:30 PM Arizona Time (M-F) |
| 9:00 AM - 9:00 PM Arizona Time (Saturday) | |
| 12:00 PM - 9:00 PM Arizona Time (Sunday) |
Jewel Line & Chat Standard Hours of Operation
| Starting July 2019, Standard Customer Service Hours on Saturdays will be changed to 6:00 AM - 2:30 PM |
- 6:00 AM – 5:00 PM Arizona Time (M-F)
- 6:00 AM - 2:30 PM Arizona Time (Saturday)
Jewel Line & Chat Hours of Operation EXCEPTIONS
On the Last Calendar Day of the Month:
- 5:00 AM - 9:00 PM Arizona Time (M-F)
- 9:00 AM - 9:00 PM Arizona Time (Saturday)
- 12:00 PM - 9:00 PM Arizona Time (Sunday)
During the week of Convention (6/17-6/21/2019)
- Jewel Support hours of operation will be 6:00am - 5:00pm AZ time.
6/24/2019: Normal business hours will resume from 5:00am - 5:00pm AZ time.
Product Store
The Product Store is located inside the Plexus Worldwide® headquarters at the front of the building.
8:00 am - 5:00 pm MST (M-F)
The Product Store holds all US products and Plexus apparel.
All Preferred Customers, Retail Customers, and Ambassadors may purchase products with a Product Store Representative in the Product Store. However, only Ambassadors may purchase Plexus® apparel. Valid ID or Driver’s License is required to place an in-store order.
Walk-ins are welcome to come in to learn about the products, and/or sign up on our in-store computers. Friends and family can pick up a pre-placed order soon after the order is accepted. These orders can typically take up to 15 minutes to be available.
Corporate Tours
Tuesday Tours
10:00am – 10:30am
10:30am – 11:00am
Thursday Tours
3:00pm – 3:30pm
3:30pm – 4:00pm
We love meeting real people who want to make a real difference – take a tour of our corporate office!
To RSVP for a tour, please call the front desk reception at 480-434-6325.
Please arrive 5 minutes early. The tours will begin on time each day and will take about 25 minutes.
Plexus Suggestion Box
Ambassadors and Customers can use the form below to submit any suggestions or feedback to Plexus. Do not use this form to request service or account information.
Plexus Suggestion Box Form
Article No. 0101