About Plexus Policies & Procedures
These Policies & Procedures are effective as of the date first displayed above and govern the way a Plexus Brand Ambassador conducts business with the Company, other Brand Ambassadors, and Customers.
Helpful Article: To see an at-a-glance breakdown of what Brand Ambassadors can and cannot do to sell their product, grow their business, and help other Brand Ambassadors, VIP Customers, and Customers, view: What a Brand Ambassador Can and Cannot Do for Other Account Holders
Download Plexus Policies & Procedures
The Policies and Procedures document is a PDF. Download here or in Virtual Office.
- Direct Download (PDF): US Policies and Procedures
- Direct Download (PDF): Plexus® Brand Ambassador Agreement
Frequently Asked Questions - Brand Ambassador Agreement
| Question | Answer |
| What are the key changes to the Brand Ambassador Agreement? | The key changes include an updated arbitration procedure, removal of the prevailing-party fee provision, and clearer rules regarding court venue. |
| Why was the arbitration provision revised? |
The arbitration provision was revised to state more clearly which disputes are covered, including disputes relating to the Agreement, the parties’ business relationship, and the promotion, use, or sale of Plexus products. Additionally, the arbitration provision now permits participation by video conference as well as by telephone, removes the requirement that arbitration be scheduled within 45 days after notice, and clarifies that JAMS administers the arbitration under its Comprehensive Arbitration Rules and Procedures. |
| What was removed? | The prior language providing for the prevailing party to recover arbitration costs and legal and professional fees has been removed. |
| What now has it's own section? |
Where a dispute needs to be submitted to a court, without limiting or waiving the arbitration requirement, the Brand Ambassador Agreement provides that it must be submitted to the state or federal courts in Maricopa County, Arizona. This was already in the agreement, but can now be found in its own section. |
Frequently Asked Questions - Policies and Procedures
| Question | Answer |
| What are the key changes to the Policies and Procedures? | The keys changes update the arbitration procedures, allow for video participation in an arbitration, removes the 45-day scheduling deadline for an arbitration, removes the prevailing-party cost provision, and updates the term regarding dispute submission, without limiting or waiving the arbitration requirement, to the state or federal courts in Maricopa County, Arizona. |
| Why was the arbitration provision revised? |
The arbitration provision was revised to state more clearly which disputes are covered, including disputes relating to the Agreement, the parties’ business relationship, and the promotion, use, or sale of Plexus products. Additionally, the arbitration provision now permits participation by video conference as well as by telephone, removes the requirement that arbitration be scheduled within 45 days after notice, and clarifies that JAMS administers the arbitration under its Comprehensive Arbitration Rules and Procedures. |
| What was removed? | The prior language providing for the prevailing party to recover arbitration costs and legal and professional fees has been removed. |
| What now has it's own section? |
Where a dispute needs to be submitted to a court, without limiting or waiving the arbitration requirement, the Brand Ambassador Agreement provides that it must be submitted to the state or federal courts in Maricopa County, Arizona. This was already in the agreement, but can now be found in its own section. |