| *Please view the Steps to Cancel Your Account if you wish to cancel your annual membership. |
Product Subscription Orders
When Account Holders have a Subscription Order, it means their selected products are shipped automatically each month. Account holders can have multiple subscription orders. You can change your Subscription at any time in My Account.
Items Not Eligible for Subscription
These items are not eligible for Subscription Order:
- NFR (Not For Resale) products for International markets
- Limited Time or Promotional items
- Sampling System items (Trial Packs are eligible for Subscription orders, as long as they are not ordered through the Sampling System.)
Cancel Your Product Subscription Order
In order to stop a scheduled shipment you must cancel your subscription at least 24 hours prior to the next processing date. It is not possible to cancel any order on the day of processing.
| Steps | Action to be taken |
| 1. |
Sign into My Account through plexusworldwide.com. |
| 2. |
Under My Account, click My Subscription. |
| 3. |
Click View Details on the Subscription you wish to cancel. |
| 4. |
Scroll to the bottom and click Cancel Subscription. |
Postpone or Cancel a Scheduled Shipment
To postpone or cancel a shipment in your existing Subscription Order, send a request to Customer Service:
- Postpone your shipment, click here.
- Cancel your shipment, click here.