Article 0261
IMPORTANT: Circumstantial Shipment Delays
With a nationwide surge in online ordering, our carriers are experiencing extraordinary demand. While we are shipping on time, our partner carriers are experiencing in-transit delays due to staffing and other logistical changes.
As always, thank you for your continued partnership and patience.
Note: Potential service disruption may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, and so on the same. This may result in different levels of impact as well as cities, states, and ZIP codes are serviced to the best of their ability.
Recommended Shipment Address
Due to COVID-19, customers and ambassadors should request all shipments to a private or home address, not a business address.
IMPORTANT: If your shipping address is a business location, update your delivery information.
Rationale: Due to the impact of the Corona Virus, postal carriers are not delivering to many business addresses.
Selection of Carriers
The choice of carriers is not an option.
Note: Plexus uses UPS when expedited service is selected by the customer or Ambassador.
Fulfillment Requirement
Payments must be processed and “Complete” to begin fulfillment. It is only once fulfillment is complete that the product is shipped for delivery.
IMPORTANT: If the payment is held up for any reason, fulfillment will not occur until it is resolved.
Note: PayPal payments take 24-48 hours to process.
Shipping Options and Timeframes
Once a payment processes as “Complete”, the order fulfillment and shipping times in the table below apply.
Weekends and Holidays:
Any order placed on a weekend or holiday will begin the fulfillment process on the next business day.
Alaska, Hawaii, Guam, and Other U.S. Territories:
Shipments go through a process to ensure delivery within 5-7 business days.
|
Method |
Order Fulfillment (Business Days) |
Shipping (Business Days) |
UPS COVID Exceptions |
|
Economy |
1 -2 |
5 -7 |
Allow 10-14 days |
|
Ground |
1 -2 |
3-5 |
Allow 10-14 days |
|
2-Day Air |
Orders placed before 10 a.m. EST: same day
Orders place after 10 a.m. EST: within 2 days |
2 |
Not currently guaranteed |
|
Next Day Air |
1 |
Not currently guaranteed |
Examples
The table below provides examples of the different shipping options with different payment processing and fulfillment days.
|
When an order is placed … |
And the … |
Then the order should arrive … |
|
with economy shipping on Wednesday, May 5th |
· payment is “Complete” in 24 hours (Thursday, May 6th), and · order fulfilled in 2 days (Monday, May 10th) |
between · Monday, May 17th, and · Wednesday, May 19th |
|
with ground shipping on Saturday, May 1st |
· payment is “Complete” in 24 hours (Sunday, May 4th), and · order fulfilled in 1 day (Monday, May 3rd) |
between · Thursday, May 6th, and · Monday, May 10th |
|
with 2-day air before 10 a.m. EST on Monday, May 3rd |
· payment is “Complete” in 24 hours (Tuesday, May 4th), and · order is fulfilled same day (Tuesday, May 4th) |
Thursday, May 6th. |
|
with next day air after 10 a.m. EST on Sunday, May 4th |
· payment is “Complete” in 24 hours (Monday, May 3rd), and · order is fulfilled in 1 day (Tuesday, May 4th) |
Wednesday, May 5th. |
Viewing Shipping Options
To view the details on the various shipping options and costs for both one-time and subscription options, select the Tool Tip icon next to the Select a Shipping Method header when placing your order.
References: For more information on placing an order, including selecting the shipment options, refer to
- Shop for Product and Place an Order with an Existing Account, and
- Shop for Product and Place an Order with a New Account.
International Shipping
Plexus does not currently ship internationally. Stay tuned to the Help Center for more details.
If you would like to suggest a country for Plexus to ship to
- contact Customer Service, and
- submit your suggestion.
IMPORTANT: While Ambassadors can order products and ship them to another country, be advised that Plexus only covers shipping to the Purchaser. Plexus will not cover any loss during transit or customs.
Shipping Changes to Existing Orders
Once an order is placed, it cannot be cancelled or edited.
For help with a recently placed order, contact Customer Service for further assistance.