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U.S. Shipping Options

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We Are Sorry Your Shipment May Have Been Delayed!

With a nationwide surge in on-line ordering, our carriers are experiencing extraordinary demand. We are shipping on time, but our partners are experiencing in-transit delays. 

Economy Ground and Free shipping orders are taking as many as 10 business days to arrive. Start counting with the day after the order is paid in full. If it's not 10 business days, we won't yet be able to do a reship in Customer Service.

As always, thank you for your continued partnership and patience!

Ambassadors and customers in the United States have access to multiple methods of shipping. View the instructions below to access the shipping options through a One Time or Subscription Order. 


FedEx Alert: FedEx is closely monitoring Hurricane Delta. Our contingency plans are in place and, as always, our priorities are the safety and well-being of our team members and minimizing the effects of potential storms on service. FedEx will be prepared to provide service to the best of our ability in areas affected by the storm and as local conditions allow


COVID-19 Update: Customers and Ambassadors should request all shipments to go to a private or home address, NOT a business address. Due to the impact of the Corona Virus, postal carriers are not delivering to most business addresses. If your shipping address is a business location, please update your delivery information. UPS is not currently guaranteeing overnight and 2-day delivery. There may be additional delivery delays due to staffing and other logistical changes made by our carriers. Please allow up to 10-14 days for ground or economy shipping.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced best to their ability.

US Shipping Options Available

Covid-19 notice:  Due to Covid-19, UPS is not guaranteeing normal delivery times. 

Note when Using this Table:  Order Fulfillment Time is based on payment being "Complete." For example, PayPal payments take 24 to 48 hours to process. Once a PayPal payment processes as "Complete", the Order Fulfillment and Shipping Times below will apply.

Shipping Method Order Fulfillment Time Shipping Time  
Economy  1 - 2 business days Once fulfilled, orders arrive within 5 - 7 business days.
Ground 1 - 2 business days

Once fulfilled, orders arrive within 3 - 5 business days.

2 Day Air

Same business day IF order(s) placed before 10am EST Orders placed after 10am MST (M-F) will ship from warehouse within 2 business days.*

Once fulfilled, orders arrive 2 business days.

Next Day Air

Same business day IF order(s) placed before 10am EST Orders placed after 10am MST (M-F) will ship from warehouse within 2 business days.*

Once fulfilled, orders arrive in 1 business day.

*Additional delays may occur due to increased volume & prolonged delivery times encountered by USPS & UPS. 

*An order placed on the weekend would begin the fulfillment process on the next business day. Payment must be processed and complete to begin fulfillment. If the payment is held up for any reason, fulfillment will not occur until the issue is resolved.

*Shipments going to Alaska, Hawaii, Guam and other US Territories go through a process to ensure they are delivered within 5-7 business days

 

One Time (Discretionary) Orders

Access multiple shipping options during Checkout:

 

Subscription Orders

Modify the shipping method by navigating to the My Subscription tab in My Account 

 

Frequently Asked Questions

Can I choose which carrier my order ships through?

 The choice of carrier is not an option only when expedited service is chosen we use UPS as the carrier for expedited service levels.

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Click the icon next to Select a Shipping Method header to view more details on shipping time and cost:

Economy and Ground: Orders will be shipped within 1-2 business days (Monday-Friday) from the date the order is placed and payment is complete.

Next Day and 2 Day: Orders placed before 10 AM EST (Monday-Friday) will be shipped out on the same day if payment is complete.  (2 Day and Next Day Air shipping methods will not be available for a PO Box address. Only Economy and Ground methods are available for PO Boxes.)

Is there a way to update the shipping once the order has been placed?

Once an order is placed, it can't be cancelled or edited. For help with a recently placed order, Contact Customer Service for further assistance. 

Will multiple shipping options be available internationally?

Stay tuned to the Help Center for more details. 

If I order 2 Day Air on a Saturday or Sunday, when should I expect to receive my delivery?

Orders placed with 2 Day Air ship on the first available business day and arrive 2 business days later. An order placed on the weekend would ship on Monday (unless it's a holiday) and be expected to arrive on Wednesday.

What if I would like to ship Plexus products to a different country?

Ambassadors are allowed to order products and then ship them to another country, but please be advised that Plexus® only covers shipping to the purchaser. Plexus® does not cover any loss during transit or customs.  If you would like to suggest a country for Plexus to ship, please contact Customer Service and submit your suggestion.

 

 

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