We Are Sorry Your Shipment May Have Been Delayed!
We are beyond thrilled with the excitement surrounding around our 2020 Vision Convention! We are seeing posts, stories, and buzz all over social media and we LOVE it!
With a nationwide surge in on-line ordering, our carriers are experiencing extraordinary demand. We are shipping on time, but our partners are experiencing in-transit delays.
Economy Ground and Free shipping orders are taking as many as 10 business days to arrive. Start counting with the day after the order is paid in full. If it's not 10 business days yet, we won't be able to do a reship in Customer Service yet.
Ambassadors and customers in the United States have access to multiple methods of shipping. View the instructions below to access the shipping options through a One Time or Subscription Order.
FedEx Alert: Protests Across the U.S.: FedEx is closely monitoring this situation across the U.S. Local restrictions and curfews in certain areas across the U.S. may cause unavoidable service delays. FedEx is committed to providing service to the best of our ability and will continue to do so in areas that are accessible during this time.
COVID-19 Update: Customers and Ambassadors should request all shipments to go to a private or home address, NOT a business address. Due to the impact of the Corona Virus, postal carriers are not delivering to most business addresses. If your shipping address is a business location, please update your delivery information. UPS is not currently guaranteeing overnight and 2-day delivery. There may be additional delivery delays due to staffing and other logistical changes made by our carriers. Please allow up to 10-14 days for ground or economy shipping.
US Shipping Options Available
Covid-19 notice: Due to Covid-19, UPS is not guaranteeing normal delivery times.
Note when Using this Table: Order Fulfillment Time is based on payment being "Complete." For example, PayPal payments take 24 to 48 hours to process. Once a PayPal payment processes as "Complete", the Order Fulfillment and Shipping Times below will apply.
|Shipping Method||Order Fulfillment Time||Shipping Time|
|Economy||Orders fulfill and ship within 1 business day (Monday-Friday) from completed payment.*||Once fulfilled, orders arrive within 8 - 10 business days.|
|Ground||Orders fulfill and ship within 1 business day (Monday-Friday) from completed payment.*||
Once fulfilled, orders arrive within 6 - 8 business days.
2 Day Air
Orders fulfill and ship same business day IF order has a completed payment and is placed before 10am MST.*
Once fulfilled, orders arrive 2 business days.
Next Day Air
Orders fulfill and ship same business day IF order has a completed payment and is placed before 10am EST.*
Once fulfilled, orders arrive in 1 business day.
*An order placed on the weekend would begin the fulfillment process on the next business day. Payment must be processed and complete to begin fulfillment. If the payment is held up for any reason, fulfillment will not occur until the issue is resolved.
*Shipments going to Alaska, Hawaii, Guam and other US Territories go through a process to ensure they are delivered within 5-7 business days
One Time (Discretionary) Orders
Access multiple shipping options during Checkout:
- New methods of shipping to US addresses will be available for selection in step 2 of 4.
View Screenshot of Checkout with Multiple Shipping Options Available
- The Order Summary on the right side will automatically update with the updated shipping cost if a different shipping method is selected.
Modify the shipping method by navigating to the My Subscription tab in My Account
- Click View & Edit for the subscription to modify.
View Screenshot of My Subscription tab under My Account
- Click Edit next to Shipping Information.
View Screenshot of Edit Subscription Page
- Modify the shipping method in the drop down boxes.
View Screenshot of Multiple Shipping Options Drop Down
- Accept the changes in the next popup screen that will display the new shipping cost.
View Screenshot of Confirmation Popup
Frequently Asked Questions
What is the Tool Tip Icon?
Click the icon next to Select a Shipping Method header to view more details on shipping time and cost:
Economy and Ground: Orders will be shipped within 1-2 business days (Monday-Friday) from the date the order is placed and payment is complete.
Next Day and 2 Day: Orders placed before 10 AM EST (Monday-Friday) will be shipped out on the same day if payment is complete. (2 Day and Next Day Air shipping methods will not be available for a PO Box address. Only Economy and Ground methods are available for PO Boxes.)
Is there a way to update the shipping once the order has been placed?
Once an order is placed, it can't be cancelled or edited. For help with a recently placed order, Contact Customer Service for further assistance.
Will multiple shipping options be available internationally?
Stay tuned to the Help Center for more details.
If I order 2 Day Air on a Saturday or Sunday, when should I expect to receive my delivery?
Orders placed with 2 Day Air ship on the first available business day and arrive 2 business days later. An order placed on the weekend would ship on Monday (unless it's a holiday) and be expected to arrive on Wednesday.
What if I would like to ship Plexus products to a different country?
Ambassadors are allowed to order products and then ship them to another country, but please be advised that Plexus® only covers shipping to the purchaser. Plexus® does not cover any loss during transit or customs. If you would like to suggest a country for Plexus to ship, please contact Customer Service and submit your suggestion.