Steps to Downgrade or Cancel Your Account

Downgrading your Plexus Account

We are sorry to hear that you may be thinking of downgrading your Plexus Worldwide membership. We are very grateful to all of our customers and hope you will remain with Plexus. 

To request to Downgrade your Account, please fill out the appropriate form depending on where you reside:

• US, AUS, and NZ Intent to Cancel Form
• MX Intent to Cancel Form
• CA Intent to Cancel Form

You will receive an auto-response saying that Plexus has received your submission. Once your form has been processed and a member of our team downgrades your account, you will receive a confirmation email. All forms are processed in the order they are received.

If you need help with this form, please call or chat with Customer Service for assistance.

Canceling your Plexus Account

We are sorry to hear that you may be considering canceling your Plexus Worldwide membership. We are very grateful to all of our customers and hope you will remain with Plexus.

1. Sign in to your My Account
2. Under Account Information, click Cancel Account.
3. Acknowledge the Terms and Conditions. 
4. Once the cancellation is complete, your account credentials will be deactivated. All product subscriptions and annual memberships will also be canceled. 

Returns

If you complete the Cancellation form within 60 days of your annual membership fee renewal, Plexus will refund the charge and cancel your membership completely at that time.

If you need to return a product that falls within our 60-day Money Back Guarantee policy, please review the details of our refund/return policy. If you agree with the terms, contact Customer Service with the applicable order number and product(s).

Plexus Pay

We suggest contacting Plexus Pay (the company through which commissions are paid) to retrieve any remaining commissions you have and to close your Plexus Pay account. This can only be done by the Brand Ambassador and will not be done by Plexus Worldwide during the cancellation process.

Re-Enrollment