This article shows a Customer or Brand Ambassador how to change the name on their account (due to marriage, divorce, typos, etc).
This procedure is only for an account holder changing their own name on the account. If the account holder wants to transfer their account to another person, they should view Sale and Transfer of Ambassador Account.
Requesting a Name Change
To submit your request to change the name on your Brand Ambassador or customer account:
All other requests require a copy of an ID, or official documents and will need to go to F.A.S.T for review. Some examples include. Name changes (marriage, divorce, etc.) Adding or changing a name completely (Christine A cannot be changed to Christine Aguirre) Business name changes The agent should thoroughly document the request and reason for the change (marriage, divorce, typo, etc.) within the internal notes in the Zendesk ticket. If the name change seems suspicious, the agent should contact their Leadership for the next steps.
Allow 2 business days for requests to be reviewed. Customer Service processes all requests in the order received.
US Brand Ambassador
US Brand Ambassadors looking to update their name due to divorce, marriage or legal name change must submit the following: Brand Ambassador Name Update Form - W9
Legal proof of the reason for the name change (divorce decree, marriage certificate)