What does it mean to "clear" an inactive customer or Ambassador?
"Clearing" is when an Ambassador requests the cancelation and removal of an inactive customer or Ambassador in their downline.
This is different than "canceling" an account: "Canceling" refers to when an Ambassador or customer requests to cancel their own account; only an account holder can request to cancel themselves. If you wish to cancel your own account, view the article Steps to Cancel an Ambassador Membership Account.
If you are an upline Ambassador who wishes to clear the account of an inactive Ambassador or customer in your downline, read all the requirements in this article and when you are ready, fill out the Ambassador Clear Request form or the Customer Clear Request form. (Allow 1 business day for clear requests to be completed).
Definition of "active" vs. "inactive" customer account:
A customer account is considered "active" if there's been order activity at any time in the last 12 months.
A customer account is considered "inactive" when there's been no order activity within the last 12 months or more.
How can an Ambassador request to clear their inactive customer's account?
Only inactive customer accounts may be cleared. Active customers cannot be cleared. To clear an inactive customer in your organization, fill out the Customer Clear Request form. Plexus Customer Service will process your request and follow up with you within one business day. Only inactive customers will be cleared.
Once cleared, an inactive customer is removed from their Ambassador's downline and is free to re-enroll as a new customer.
Definition of "active" vs. "inactive" Ambassador account:
An Ambassador account is considered active if the Plexus Annual Membership (PAM) fee has been paid in the past 12 months, or is less than 6 months overdue.
An Ambassador account becomes inactive when they have no orders within the last 6 months, and their Plexus Annual Membership (PAM) is past due by 6+ months.
How can an Ambassador request to clear their inactive Downline Ambassadors' accounts?
To clear an inactive Ambassador in your organization, fill out the Ambassador Clear Request form. Plexus Customer Service will process your request and follow up with you within a business day. Only inactive Ambassadors will be cleared.
Once the account has been cleared, an inactive Ambassador is removed from their Ambassador's downline. They are then free to re-enroll as a new Ambassador, without a waiting period.
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