Article 0358
Introduction
You may need to log into your account for various reasons. This article will provide a step by step guide on how to log into your account, troubleshoot login errors, and resetting your password if you are unable to log in.
How to log into my Plexus Account
Please follow the steps in the table below to log into your Plexus Account.
| Step | Action |
| 1. |
Go to www.plexusworldwide.com |
| 2. |
Hover over person icon and select Sign in. |
| 3. |
Enter email address linked to account as the username. |
| 4. |
Enter Password. (Use Reset Password link if necessary.) |
| 5. |
Click Sign In. |
Login Troubleshooting
In the table below you will find the most common solutions to login errors.
| Error | Solution |
| Typing Error |
Verify password typed is your correct password by selecting the view eyeball and verifying password. |
| Web Browser Autofill | If you save your password using your web browser make sure this password is updated with your most current password. |
| "Forgot Password” email not received |
The email may have been routed to spam folder.
|
| The email was not delivered |
Make sure Email from Plexus Worldwide is not blocked. Some Email Service Providers block messages they classify as “spam” (AOL for example). |
| Mobile email and expired links | Gmail and other mobile emails may group messages and make it difficult to find most recent message. Verify Reset email selected it the most current message in the String and not a previous message with an expired link. |
How to Reset your Password
If you have forgotten your password or username, please follow the steps in the table below. (or click here to request help):
| Step | Action |
| 1. |
Verify your username is the email address associated with your account. |
| 2. |
On the Sign In page, click Forgot Your Password. |
| 3. |
Enter the email address associated with your account. *Note: Your email is case sensitive. Please enter in your email as it shows on your account. |
| 4. |
An email will be sent to your email address on file with instructions to reset your password. *Note: The link will expire after its first use. |