Our Guarantee to You
Our goal at One Plexus is to contribute to your health and happiness. If you are unsatisfied with a product, you have 60 days from the date of purchase to return your order for a full refund, minus the original cost of shipping and a $6 return shipping fee.
Brand Ambassadors/VIP Customers: This includes the Annual Membership Fee.
Requirement
All requests must be made within 60 days of the product purchase.
Limitation
Both Brand Ambassadors and customers are limited to one refund request per product.
Example: If 2 bottles of Bio Cleanse were ordered September 1st and again on October 1st, and the refund is requested for both orders at the same time within 60 days of the first order, the refund may include 4 bottles of Bio Cleanse.
*Retailer Packs are eligible for refund under the 60-Day Guarantee, as a whole. Partial refunds are not permitted.
Exception
Some promotional items are not covered by this guarantee and are non-refundable.
Returning the Product and Requesting a Refund
If you are unsatisfied with the product and wish to return it under the 60-day money back guarantee, you will need to return the product and request a refund. For more information please visit Requesting a Refund.
Note: You will not receive a refund for the initial shipping charge and a fee of
- US - $6,
- AUS/NZ - $16
- CAN - $12.75, and
- MX - pays their own return shipping
Minus the original cost of shipping and a $6 return shipping fee.