Policy
Important Note |
Customers and Brand Ambassadors can easily return their products for a refund, less shipping, under qualifying conditions. Only one refund per product will be issued.
Brand Ambassadors: For information on requesting a Brand Ambassador Membership refund, refer to Cancelling Brand Ambassador Membership Accounts.
Eligibility
Important Note |
Qualifying conditions include:
- 60 Day Money Back Guarantee
- Customer Satisfaction Guarantee
- Orders accidentally requested for customer pick-up at the Product Store in Scottsdale, Arizona (orders must be refunded and a new order must be created for shipment).
Product Return
The Brand Ambassador or customer will need to return the packaging and whatever product remains (unopened, partially used, or completely used) within 10 days of requesting the refund, and any other qualifying time periods (for example, within the 60-day money back guarantee period).
Caution: Refusing Shipments
Refusing a shipment is not encouraged. If you choose to refuse your Plexus shipment, the refund will take longer to process.
For the best service, it is important that you receive the return authorization, follow the instructions, and use the return shipping label.
Return Shipping Labels and Costs
Important Note ($6.00 on U.S. orders) |
Plexus Customer Service provides:
- Pre-Paid Shipping Labels (only returns with Return Shipping Labels issued by Customer Service will be accepted)
Plexus Customer Service deducts the shipping costs from the refund once the returned package is received.
Exception: If customers or Brand Ambassadors choose to pay the return shipping at the post office, the return shipping fee ($6.00 on U.S. orders) is not deducted from the customer’s refund.
Plexus Perk Adjustments
Important Note |
If the order being refunded is a qualifying Subscription Order for Plexus Perks and your point value (PV) total is dropped below a Perk Credit threshold, your Plexus Perks will be deducted once the refund is fully processed.
How to Request a Refund
You can request a refund by:
- Contacting your Brand Ambassador if the product was purchased directly from a Brand Ambassador (the Brand Ambassador issues the refund).
- Completing and submitting an online Request Refund Form (the fastest way to request a refund). Please note that the Request Refund Form walks you through the steps to request a refund, including eligibility.
- Contacting Plexus Customer Service.
Refund Process
The table below describes the stages of the refund process.
Stage |
Who Does It |
Description |
1. |
|
|
2. |
Plexus Customer Service |
Typically, within 2 business days
Result: The customer is sent two emails:
Reminder: Only returns with a Return Shipping Label issued by Customer Service will be accepted for refunds. |
3. |
|
Within the product return timeframe, follows the instructions in the email to
Reference: For information on the return shipping labels and costs, refer to Return Shipping Labels and Costs above. |
4. |
Plexus Finance Department |
Typically, 5-7 days from the receipt of the package at the UPS location, processes the refund to the original method of payment. Result: If applicable, the customer’s Plexus Perks are adjusted. |
Refund to Original Method of Payment
All returns must be refunded to the original method of payment per Financial Institution Regulations.
If your original method of payment is no longer active, contact your card issuer or financial institution directly to verify how your refund will be applied, and if they need additional time to apply the funds to your account.
Exceptions: No exceptions may be made.
Brand Ambassador Bonuses and Rewards
Important Note |
Bonuses (such as, Business Builder Bonuses or VIP Customer Bonuses) or awards achieved as a result of a purchase are reversed at the time of the refund.
If an order is returned for which a bonus has already been paid, then a negative adjustment is made on the account and will be offset against any future cash payments (commissions, bonuses, or incentives).