Request a Return and Refund

What is the Plexus return and refund policy?

Customers and Ambassadors can easily return their products for a refund by contacting Plexus Customer Service under the Plexus 60 Day Money Back Guarantee. See the money back guarantee policy below, along with details on how to request a refund. Once an order has been placed, it cannot be modified or cancelled.

What is the Plexus 60 Day Money Back Guarantee?

Our goal at One Plexus is to contribute to your health and happiness. If you are unsatisfied with a product, you have 60 days from the date of purchase to return your order for a full refund (less shipping).

Both Ambassadors and customers are limited to one refund request per product.
(Example: If 2 bottles of Bio Cleanse were ordered Sept 1, and again ordered on Oct 1, and the refund is requested for both orders at the same time within 60 days of the first order, the refund may include 4 bottles of Bio Cleanse.)

• Ambassadors and customers can contact Customer Service to return their product and packaging for a refund within the money back guarantee period. If the product has been partially or wholly used, they will need to return the packaging and whatever product remains. Customer Service will issue a return label and provide instruction to make the return.
• Return shipping costs are the responsibility of the Ambassador or customer. but won't need to pay postage at the shipping carrier. Plexus Customer Service will provide a pre-paid shipping label and deduct the return shipping cost from the refund once the return package is received; Ambassadors and customers don't need to pay postage at their shipping carrier.
• All requests must be made within 60 days of the product purchase.
• Some promotional items are not covered by this guarantee and are non-refundable.
• If an account holder has purchased a Plexus product directly from their Ambassador, their Ambassador will issue a refund to them.
• If an account holder accidentally requested order pick up at the Product Store in Scottsdale, Arizona, the order must be refunded and a new order created and shipped.

Additionally, for Ambassadors:

• Bonuses or awards achieved, as a result of a purchase, will be reversed at the time of the refund. Ambassador rank advancements may be affected by a product refund.
• If an Ambassador requests a refund on their Welcome Pack order within 60 days of purchase, they may return their Welcome Pack for a refund.
• If the Ambassador purchased the Welcome Pack at the same time they signed up as an Ambassador and paid for their Plexus Annual Membership fee, their Ambassador membership will still be active and the PAM fee will be not be refunded.
  • If they choose to discontinue their Ambassador Membership, they are required to submit the Plexus Ambassador Cancellation Form: US Ambassador Cancellation Form.
  • If they submit the Plexus Ambassador Cancellation Form within 60 days of being charged for the Plexus Annual Membership fee charge, they will receive a refund for this fee.

To Request Return a Product and Request a Refund:

1. Call Customer Service at: 480-998-3490 or submit the Refund Request Form.
2. If an order is eligible to be refunded, an agent will walk you through the return process and issue you a Return Shipping Label. Once the package is returned, the refund will be processed.
3. If the order is a subscription, indicate if you would like to cancel the subscription also.

Timeframe:

1. After the return package has been received, the Plexus Finance Department will process the refund. Please allow up 10 business days from the day the return shipment is given to UPS for the funds to appear in the customer or Ambassador's account, less shipping costs.
2. The customer or Ambassador doesn't need to pay postage at their mail carrier; Customer Service will issue a prepaid return shipping label and the cost of shipping will be deducted from the refund.
3. The refund will be applied to the original method of payment.
4. If the card is no longer active, please contact your financial institution or card issuer directly.

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